1. You can now view, book or cancel GP appointments online through E-misaccess 24 hours a day. This is especially useful when the practice is closed, or telephone lines are busy.
2. Before you can use this service you need to register in person with the Receptionist at either Waterhouses or Alton surgery, where you may be required to provide proof of your identity (e.g. passport or photo card driving licence). Children under 17 can be registered by their parents, but each child needs separate registration details. Young people aged 17 and over are required to register in person.
3. The Receptionist will give you an emisaccess Registration Letter, which contains the following information: personal PIN, Practice ID number, Access ID number and NHS number.
4. Follow the link to the E-mis access website below. You will need to enter the four pieces of information above to create your account. You will also be asked to enter your own password. When you have created your account you will need to enter the Practice ID number, your Access ID and your password each time you log on to the site.
5. When you log on to the E-mis access website you can view any appointments you have already made, cancel them if necessary, or book a new appointment after checking which times are available. When you book an appointment online you will receive confirmation immediately. There is no need to re-confirm by email or telephone – just arrive promptly on the day. (Please note that nurse appointments can not be booked online)
6. Waterhouses or Alton?

Please check carefully when you book your appointment online that you know which surgery you will be attending. The location is clearly indicated on the appointments screen.

Please note that some appointments are blocked until 8.00am on the day before ,and some are released at 8.00am on the same day. These appointments will not show on the website until they are released.

Also appointments which require the consent of the patient to talk to a medical student prior to seeing their doctorwill not appear on the screen.

 

Book an appointment online by following this link: https://www.emisaccess.co.uk

If you have any problems using this service please contact the Practice on 01538 308207 or 704220, or email clare@waterhouses.net .